Operational support for growing online education businesses
As your online education business grows, so does the complexity behind the scenes.
Projects multiply, priorities compete, launches become more demanding and teams become stretched to the point where mistakes can be made.
Before long, you’re spending more time coordinating work than leading your business.
Choosing to bring in operational support means your business can have the structure it needs to grow successfully and your team can work more effectively knowing everything is clearly mapped out for them, while I maintain the focus on high quality delivery.
Every education business has its unique goals and challenges, so we can work together to decide the service that will best help you take your business to the next level.
Services
Strategy Sprint
One focused session to bring clarity to your biggest operational challenge.
If you’re feeling overwhelmed, unsure where to focus or preparing for a significant project, we’ll spend dedicated time working through your priorities and creating a practical plan.
You’ll leave with:
>> Clear priorities
>> Actionable next steps
>> Recommendations for improving delivery
>> A practical roadmap you can implement immediately
Ideal before a major project, programme or period of growth.
Investment
90 Minute Strategy Sprint: £147
Launch Management
For programme and course launches that need someone holding the whole picture: coordinating team members, catching what’s been missed, and keeping everything moving toward the final launch date.
Whether you’re launching a new programme, coordinating multiple teams, or juggling priorities across content, tech and marketing, I’ll help bring structure, clarity and calm coordination from start to finish.
Typical support includes:
>> Overseeing the full launch timeline and keeping every team and supplier aligned to it
>> Acting as the single point of coordination across content, tech, and marketing so nothing gets lost between teams
>> Catching the details and inconsistencies that may otherwise be missed when everyone’s focused on their own work
>> Managing the check-ins, decisions and follow-through
>> Flagging what needs your input, and taking care of tasks that don’t need to eat up your time
Ideal if:
>> You’ve got a team or suppliers already doing the work and you need someone coordinating the project
>> Your launch has real complexity and no one’s currently holding the whole picture
>> You want a reliable partner for the full length of the launch
Investment
From £1800 per month, depending on scope
Ongoing Operational Support
Reliable, flexible operational support for growing online education businesses.
Ideal if you need someone to take ownership of projects, improve coordination across your team and keep work moving without everything relying on you.
Typical support includes:
>> Website launches and rebuilds
>> Systems implementation (Asana/Notion)
>> Process improvement projects
>> Operational planning
>> Team coordination
>> General project management without hiring a full-time member of staff
Ideal if:
>> Your business is growing and operations are becoming more complex
>> Your marketing or leadership team is stretched
>> Projects are progressing, but not as smoothly as you’d like
>> You need flexible support that isn’t tied to a single launch
Investment
From £1200 per month, depending on the level of support required
(minimum 3 month engagement)
FAQs
What kind of businesses do you work with?
I work with online education businesses delivering courses, programmes or practitioner training. Most of my clients are growing teams who have reached a point where projects, launches and day-to-day operations are becoming harder to manage internally.
What does working with you look like?
It depends on the level of support you need. Some clients bring me in to manage specific projects such as a website build, programme delivery or launch. Others work with me on an ongoing basis so I can support operations, coordinate moving parts and keep key projects on track. In both cases, my role is to bring structure, clarity and momentum so your team can focus on what they do best.
Do you offer one-off sessions?
Yes. I offer a Strategy Sprint for business owners who want clarity on priorities, direction or an upcoming project. It’s a focused working session where we identify what’s going on, what needs attention and what to do next. You’ll also receive a written summary afterwards so you have a clear plan to work from.
How do I know if I need ongoing support or a one-off session?
If you’re feeling unclear about direction or stuck on one specific challenge, a Strategy Sprint is usually the best starting point. If you already know your business is growing and you need help keeping projects, operations or delivery on track, ongoing support is likely a better fit. If you’re unsure, book a call and we can decide together.
What makes you different from a VA?
Alongside project and operational management, I bring a background in education and a strong editorial eye. That means I don’t just keep projects moving – I can also help shape clear messaging, review content and ensure your programmes, website and communications are consistent and aligned.
In practice, I combine strategic thinking with hands-on delivery, giving you a trusted partner who can bring structure to your operations while helping your content communicate your expertise with clarity.
How do you charge?
My work is offered on a monthly retainer or project basis depending on scope. Retainer support starts from £1200 per month, with project-based work priced according to complexity. All pricing is discussed transparently before we begin working together.
Reviews
Rhiannon, Discover and Be Ltd.
“My business partner and I have been thoroughly impressed by the work conducted by Sarah. What stood out most was the depth of understanding and the quality of thought that went into the recommendations. It’s already shaping our next steps.”
Michelle, Bare Soul Counselling
“You made the entire process feel easy and completely stress-free. You have an incredible ability to capture my ideas with complete clarity – it honestly felt like you could read my mind. Thanks to your dedication, I feel like my business is off to the best possible start.”
